Refund Eligibility :
- We strive to provide you with the best possible experience with our HFT bot service. However, if you are not entirely satisfied with your purchase, we offer a refund under the following conditions:
- You have encountered technical issues preventing you from using the HFT bot service as intended, and our technical support team is unable to resolve the issue within a reasonable timeframe
- You have not accessed or downloaded the HFT bot software
- Your refund request is submitted within 2 days from the date of purchase
Refund Process :
- To request a refund, please contact our customer support team at support@hftforchallenge.com with your order details and a description of the issue
- Our customer support team will review your request and may require additional information or documentation to process the refund
- If your refund request is approved, we will initiate a refund to your original method of payment within 7 business days
Non-Refundable Items :
Please note that certain items are non-refundable:
Any HFT bot software that has been accessed or downloaded
Services that have already been rendered, such as installation support or technical assistanceCancellation Policy :
- You may cancel your order for the HFT bot service and request a refund before accessing or downloading the HFT bot software
- Once the HFT bot software has been accessed or downloaded, your order is considered final, and no refund will be issued
Exchanges :
- We do not offer exchanges for the HFT bot service. If you wish to exchange your purchase for another product or service, please contact our customer support team for assistance
Contact Information :
- If you have any questions about our return policy or need assistance with a refund request, please contact our customer support team at
- support@hfrforchallenge.com
By purchasing the HFT bot service, you acknowledge that you have read, understood, and agreed to our return policy